How long does delivery take?

For Islamabad and Rawalpindi, orders are usually delivered within 1–2 business days. Orders to all other cities are usually delivered within 3–5 business days, depending on the courier and location.

What are your delivery charges?

Delivery is free for Islamabad and Rawalpindi. For all other cities across Pakistan, a standard delivery fee of Rs. 150 applies.

Where do you deliver?

We deliver across Pakistan through our courier partners. Please make sure your delivery address and contact number are accurate when placing your order.

How can I place an order?

Simply choose your favorite piece, add it to your cart, and proceed to checkout. Enter your details carefully and complete the available payment or order confirmation process.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order and provide clear photos and/or a video of the item, packaging, and damage. Our team will review the issue and guide you through the next steps.

Can I return or exchange my jewelry?

Returns or exchanges may be accepted if the item arrives damaged, defective, incorrect, or different from what you ordered. Items must be unused, unworn, and in their original condition and packaging. Please see our Return & Exchange Policy for complete details.

Can I return an item if I simply don't like it?

Returns are not accepted due to a change of mind, personal preference, styling preference, or because the item does not suit an outfit or occasion. Please review the product details and images carefully before placing your order.

Is your jewelry real gold or real diamonds?

Our collections consist of premium artificial jewelry and may feature crystals, American Diamonds (AD), cubic zirconia, and artificial alloy settings, depending on the design. Please check the individual product description for specific details.

Is the jewelry waterproof?

We recommend keeping your jewelry away from water, perfume, hairspray, lotions, sweat, and other liquids. Proper care will help maintain its shine and finish for longer.

How should I take care of my jewelry?

Gently wipe your jewelry with a soft, dry cloth after use and store each piece separately in a dry jewelry pouch or airtight packaging. Avoid humidity, moisture, chemicals, and direct contact with perfumes or cosmetics.

Can I adjust the necklace length?

Selected designs come with an adjustable dori or thread closure, allowing you to adjust the fit according to your preference. Please check the individual product description for details.

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may vary depending on your location and the payment services currently available on our store.

What if I receive the wrong product?

If you receive an item that is different from the one you ordered, please contact us within 48 hours with clear photos of the received product and your order details. We’ll review the issue and assist you accordingly.

How can I contact customer support?

You can reach us through WhatsApp or email. Feel free to leave us a message whenever you need assistance, and our team will get back to you as soon as possible.

WhatsApp: 0329 3185551

Email: etherealbyzee@gmail.com